FAQs

• Contact a registered gas installer to complete the internal installation project, which includes installing appliances and ensuring that the gas installation is leak-proof and ventilated.
• The registered gas installer must submit three forms and one gas layout scheme on your behalf to the Camuzzi offices as follows:
  
  • Feasibility Request (Form. 3.4 A). Used to report the type of installation to be carried out, the number of appliances, usage, etc. It must include a land registry plan.
  • Partial Inspection Request (Form. 3.5 Partial). Used to request the inspection of uncovered pipes, vents, etc. Must be submitted with the As-Built Plan of the installation.
  • Final Inspection Request (Form. 3.5 Final). Used to request the final inspection, once appliances have been connected.
• When the final inspection is approved, you are ready to request service activation: connection to gas grid, gas supply and installation of the meter.

• Go to your nearest Camuzzi Commercial Office and ask for the Request for the Creation of a Preliminary Natural Gas Network Extension Project and the Project Applicants Form. Complete it and hand it in.
• After a feasibility study, we will issue the network extension preliminary schematic and the discount proposal (with the exception of works to be carried out on the Andes gas pipeline, which will not receive any discount proposals) in consideration for the transfer of the work. This transfer will be carried out in accordance with Law 24076, under which the construction work to extend the network is incorporated into the property of the companies for its maintenance and use, for reasons of public safety and to ensure normal and efficient service provision. The user is also exempted from all kind of liabilities for damages to third parties that might be caused by the works on this extension.
• If the discount proposal is accepted, you must choose a contractor from the list available at the Camuzzi Commercial Office.
• The selected contractor must request the relevant municipal authorization as well as the final inspection by Camuzzi once the works are finished. When the company has given its approval, the infrastructure will be transferred to Camuzzi (in accordance with Law 24,076) and approved to start operating.
• Once all of the above steps have been completed, you will be ready to request service activation.

• Original documents as well as a photocopy of title deed or contract of purchase and sale with certified signatures or rental contract with real estate agent’s letterhead, stamp and signature.
• Original and photocopy of National Identity Document or similar identity document.
• Signatory’s power of attorney, if the account is not in their name.
• Should you eventually be included in the Commercial category, you will also have to submit an up-to-date form of registration in the AFIP (internal revenue service), tax on gross receipts and CUIT tax identification number.
• You must also pay the different charges as defined by ENARGAS, where applicable.

Reconnection of service disconnected for unpaid bill

Reconnection of service shut off for safety reasons

Reconnection of service shut off at user’s request

• To change the account holder, have ready your account number, National Identity Document (DNI) and proof of address (such as a rental contract or certificate of domicile).
• In the Virtual Office, enter the “Procedures” section and then select “Change of Account Holder”.
• Once you have completed the change of account holder, you will receive an email with all the details of the procedure. Your account will also be linked with the Virtual Office.
• P3 users, Large Users and official bodies must request the change in person.
• Those who change category (such as from Residential to Commercial) must also make the change in person.

Nota: Si el servicio de gas hubiera estado fuera de uso por un período mayor a un año, la distribuidora deberá realizar una inspección de la instalación interna. De ser necesario efectuar adecuaciones, deberás contratar a un instalador matriculado.